Technical Support

Technical Support

What?

We provide 24/7 IT Technical Support Service to Individual and Business customers. Our IT experts repair 95% of all IT problems remotly via the Internet. Onsite support service is available for GTA customers during the regular office hours.

Our Technical Support service includes but not limited to the following:

  • Operating Systems installation, configuration, and troubleshooting
  • Applications installation, configuration, backup, and support
  • Security
    • Remove viruses, adware, and all security threats
    • Install, configure, and support security applications and appliances
  • Restore and recover lost data files and/or email
  • Hardware
    • Desktop PC, Laptops, and Servers maintenance and upgrades
  • Network
    • Install, configure, and troubleshoot wired and wireless network equipment and infrastructure
    • Install, configure and support VOIP applications and appliances

Why?

  • Efficiency and effectiveness
  • Professionalism
  • Experience
  • High availability
  • Quick response
  • Accountability
  • High customer satisfaction
  • Affordable prices

How?

Our IT team is expert in troubleshooting, performing root cause analysis, and implementing the most effective, efficient, and permanent resolution.

How much?

We are flexible; you can select one of the following pricing models:

  • Time and Material-based:
    • Remote: 25$ CAD per hour (tax included)
    • Onsite (GTA only): 55$ CAD per hour (tax included)
  • SLA-based: Contact us

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